Important: ZooMonkey provides relationship and breakup coaching—not therapy, medical care, legal advice, emergency services, or a guarantee of reconciliation. You must be at least 18 and must respect every person’s boundaries and the law.

 

These Terms of Service (“Terms”) are a legally binding agreement between you and ZooMonkey LLC (“ZooMonkey,” “we,” “us,” or “our”) governing your access to and use of zoomonkey.com, the ZooMonkey mobile application, telephone and messaging services, coaching, content, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into a contract. You must provide accurate information, keep your account credentials confidential, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account. You may not create an account for another person without authorization or impersonate anyone.

2. What ZooMonkey Provides

ZooMonkey provides educational information and relationship and breakup coaching intended to help adults evaluate their situations, communicate appropriately, consider reconciliation, cope with a breakup, or move forward. Services may be delivered through the website, app, telephone, messaging, written materials, or other available channels.

3. Coaching Limitations and No Guaranteed Outcome

• ZooMonkey is not a psychotherapy, counseling, medical, psychiatric, legal, law-enforcement, or emergency service. Coaches are not acting as licensed therapists, physicians, attorneys, or other regulated professionals.
• Information and coaching are general educational guidance and are not a diagnosis, treatment plan, or substitute for advice from a qualified professional who knows your circumstances.
• Relationship outcomes depend on many factors outside ZooMonkey’s control, including another person’s independent choices. We do not guarantee reconciliation, contact, attraction, emotional improvement, or any particular result.
• You remain solely responsible for your decisions, communications, conduct, and compliance with law. You should stop contact when another person asks you to stop or when contact is prohibited.

4. Safety, Consent, and Respect for Boundaries

The Services may never be used to facilitate stalking, harassment, coercion, threats, retaliation, surveillance, impersonation, deception, nonconsensual sexual conduct, unlawful access to accounts or devices, evasion of blocks, violation of a restraining or protective order, or any other illegal or abusive activity.

You may not use coaching advice to pressure, manipulate, frighten, monitor, or punish an ex-partner or any other person. You must respect clear requests for no contact, blocks, privacy settings, property rights, and legal boundaries. We may refuse, suspend, or terminate service if we reasonably believe continued assistance could facilitate harm, abuse, or unlawful conduct.

5. Emergency and Mental-Health Situations

ZooMonkey is not equipped for emergencies or crises. If you or another person may be in immediate danger, call 911 or the appropriate local emergency number. In the United States, call or text 988 for the Suicide & Crisis Lifeline. If you are experiencing abuse, stalking, threats, or a mental-health crisis, seek help from qualified local professionals and services. Do not delay obtaining help because of anything in the Services.

6. Purchases, Subscriptions, and Renewal

Some Services may require a one-time payment or automatically renewing subscription. Prices, billing intervals, included features, and trial terms will be shown before purchase. In-app purchases are processed by the applicable app-store provider and are also subject to that provider’s terms. Taxes may apply.

Unless canceled at least 24 hours before the end of the current billing period, an automatically renewing subscription may renew and the applicable provider may charge your selected payment method. You can manage or cancel an App Store subscription through your Apple Account subscription settings. Deleting the app or your ZooMonkey account does not automatically cancel an app-store subscription.

Except where required by law, payments are nonrefundable and there are no credits for partially used periods. Requests involving App Store charges must generally be submitted to Apple under Apple’s refund process. Any promotional offer is subject to its stated terms and may be changed or withdrawn as permitted by law.

7. Telephone and Electronic Communications

By providing contact information, you authorize us to send service-related emails, calls, push notifications, or text messages as needed to provide and secure the Services. Message and data rates may apply. Marketing texts require any consent required by law, and consent is not a condition of purchase. You may opt out of eligible marketing texts by replying STOP and request help by replying HELP. Operational or account-security communications may continue where permitted.

8. User Content and Coaching Communications

You retain ownership of content you submit. You grant ZooMonkey a worldwide, nonexclusive, royalty-free license to host, store, reproduce, process, and display that content solely as reasonably necessary to provide, secure, improve, and administer the Services and comply with law. You represent that you have the right to submit the content and that doing so does not violate another person’s privacy, intellectual property, or other rights.

Do not upload intimate images, unlawfully obtained communications, account credentials, highly sensitive identifiers, or content that you do not have the right to share. We may remove content or restrict access when reasonably necessary for safety, legal compliance, or enforcement of these Terms.

9. Acceptable Use

You may not:

• Use the Services unlawfully, fraudulently, abusively, or in a way that infringes another person’s rights.
• Attempt to gain unauthorized access to the Services, another account, or connected systems; introduce malware; interfere with security; scrape or extract data by automated means without permission; or reverse engineer the Services except where law prohibits that restriction.
• Copy, sell, sublicense, republish, or commercially exploit ZooMonkey content or coaching materials without written permission.
• Misrepresent coaching as professional medical, mental-health, or legal advice, or use the Services to train a competing system without written permission.
• Submit false reports, abusive content, or information obtained through stalking, hacking, coercion, or other unlawful conduct.

10. Intellectual Property

The Services—including the ZooMonkey name, logos, software, design, text, exercises, methods, audio, video, and other materials—are owned by ZooMonkey or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, revocable, nonexclusive, nontransferable license to use the Services for your own noncommercial purposes. No other rights are granted.

11. Feedback

If you voluntarily provide suggestions or feedback, you permit us to use it without restriction or compensation, provided we do not publicly identify you without permission.

12. Privacy

Our Privacy Policy explains how we handle personal information. By using the Services, you acknowledge that Policy. You should share only information reasonably necessary for coaching and should avoid providing another person’s sensitive information without a lawful basis.

13. Third-Party Services

The Services may depend on or link to third-party platforms, including app stores and communications services. We do not control third-party services and are not responsible for their availability, content, policies, or practices. Your use of them may be subject to separate terms.

14. Suspension and Termination

You may stop using the Services at any time and may request account deletion. We may suspend or terminate access, remove content, or refuse coaching if you violate these Terms, fail to pay, create legal or safety risk, misuse the Services, or if necessary to protect ZooMonkey or others. Sections that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, liability limitations, indemnification, and dispute provisions—will survive.

15. Service Changes and Availability

We may add, change, suspend, or discontinue features or Services. We do not guarantee uninterrupted, secure, or error-free availability or that messages will always be delivered. We may provide maintenance, bug fixes, or updates, and some updates may be required for continued use.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ZOOMONKEY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT ANY PARTICULAR RELATIONSHIP RESULT OR THAT ANOTHER PERSON WILL RESPOND, RECONCILE, OR CHANGE BEHAVIOR. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZOOMONKEY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, COACHES, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR RELATIONSHIP OPPORTUNITIES, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID ZOOMONKEY FOR THE SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. THESE LIMITATIONS DO NOT APPLY WHERE PROHIBITED BY LAW OR TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless ZooMonkey and its owners, officers, employees, contractors, coaches, affiliates, and licensors from claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from your content, conduct, misuse of the Services, violation of these Terms, or infringement of another person’s rights.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Before filing a claim, you and ZooMonkey agree to make a good-faith effort for 30 days to resolve the dispute informally after written notice. Unless applicable law requires otherwise, any court proceeding must be brought exclusively in the state or federal courts located in Pinellas County, Florida, and each party consents to their jurisdiction and venue. Nothing in this section prevents either party from seeking appropriate emergency or injunctive relief.

20. Apple-Specific Terms

If you downloaded the app from Apple’s App Store, these Terms are between you and ZooMonkey, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for claims relating to the app except as required by law. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-specific provisions against you. Your use must also comply with applicable App Store terms.

21. Changes to These Terms

We may update these Terms. We will post the revised version and update the effective date. If a change is material, we will provide notice when required. Continued use after the revised Terms take effect constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Services.

22. Miscellaneous

These Terms and the Privacy Policy are the entire agreement regarding the Services unless you and ZooMonkey enter into a separate written agreement. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a business transaction or by operation of law. Headings are for convenience only.

23. Contact

ZooMonkey LLC
Support: support@zoomonkey.com
Website: https://zoomonkey.com
Telephone: 1-888-666-1871