ZooMonkey App Support
Welcome to ZooMonkey App Support. Find answers to common questions about your account, subscriptions, troubleshooting, privacy, and account deletion.
For additional assistance, contact support@zoomonkey.com or call 1-888-666-1871.
Frequently Asked Questions
What is the ZooMonkey app?
ZooMonkey provides relationship and breakup coaching for adults. The app is designed to help users evaluate their relationship circumstances, consider appropriate communication strategies, explore possible reconciliation, cope with a breakup, or move forward.
ZooMonkey does not provide psychotherapy, medical treatment, legal advice, emergency assistance, or a guarantee that reconciliation will occur.
Who may use the ZooMonkey app?
You must be at least 18 years old to create an account or use the ZooMonkey app.
I am having trouble signing in. What should I do?
Confirm that you entered the same email address or telephone number used when creating your account.
If the app sends a verification code:
- Allow a few minutes for the code to arrive.
- Confirm that your telephone number or email address was entered correctly.
- Check your spam or junk folder if the code was sent by email.
- Request a new code if the previous code has expired.
- Restart the app and try again.
Never provide your verification code or account credentials to another person. If you still cannot sign in, contact support@zoomonkey.com.
The app is not working correctly. What should I do?
Try the following steps:
- Confirm that your device is connected to the internet.
- Close and reopen the ZooMonkey app.
- Check the App Store for an available ZooMonkey update.
- Restart your iPhone or iPad.
- Confirm that your device is using a supported version of iOS.
- If the issue continues, contact support@zoomonkey.com.
When contacting support, please include your device model, iOS version, ZooMonkey app version, and a description or screenshot of the problem. Do not include passwords, verification codes, or unnecessarily sensitive relationship information.
How do ZooMonkey subscriptions work?
ZooMonkey may offer automatically renewing subscriptions that provide access to specified app features, content, or coaching services. The subscription’s price, billing period, included benefits, and any trial terms will be displayed before you confirm your purchase.
Payment is charged through your Apple Account. Unless canceled, the subscription automatically renews according to the terms displayed when you subscribed.
How do I cancel my subscription?
You can manage or cancel an Apple subscription from your iPhone or iPad:
- Open the Settings app.
- Tap your name or Apple Account at the top.
- Tap Subscriptions.
- Select ZooMonkey.
- Tap Cancel Subscription and follow Apple’s instructions.
Cancel at least 24 hours before your renewal date to help prevent the next charge. Deleting the ZooMonkey app or your ZooMonkey account does not automatically cancel an Apple subscription.
How do I restore a previous purchase?
Open the ZooMonkey app and select Restore Purchases on the subscription or account screen. Make sure you are signed in to the same Apple Account originally used to make the purchase.
If the purchase is not restored, restart the app and try again. You may also contact support@zoomonkey.com for assistance.
How do I request a refund?
Apple processes payments and refund requests for purchases made through the App Store. ZooMonkey generally cannot directly issue refunds for App Store transactions.
You can submit a request through Apple at:
https://reportaproblem.apple.
Refund eligibility is determined by Apple and applicable law.
How do I update my account information?
Open the ZooMonkey app and navigate to your profile or account settings. Update any information that the app permits you to change.
If you cannot update the necessary information, contact support@zoomonkey.com. We may need to verify your identity before making account changes.
How do I delete my ZooMonkey account?
You may initiate complete account deletion from within the ZooMonkey app:
- Sign in to your ZooMonkey account.
- Open Profile or Settings.
- Select Account.
- Select Delete Account.
- Review the information and confirm your request.
Account deletion is permanent and includes deletion of associated personal information unless ZooMonkey must retain limited information for legal, security, fraud-prevention, transaction-record, or other lawful purposes.
Deleting your account does not automatically cancel an active Apple subscription. Cancel the subscription through your Apple Account before deleting your ZooMonkey account.
Additional deletion information is available at:
https://zoomonkey.com/delete-
How does ZooMonkey protect my privacy?
ZooMonkey uses reasonable safeguards designed to protect personal information and limits access to information needed to operate and secure the service.
Relationship and coaching information can be sensitive. Please share only information necessary to receive the requested service, and do not submit another person’s private information unless you have the legal right to do so.
Read the complete Privacy Policy at:
https://zoomonkey.com/privacy-
Will ZooMonkey share my information with my ex-partner?
ZooMonkey does not disclose your coaching information to an ex-partner merely because that person requests it.
Information may be disclosed when required by law or when reasonably necessary to address fraud, abuse, stalking, harassment, credible threats, emergencies, or other serious safety concerns. Additional details appear in our Privacy Policy.
Can ZooMonkey guarantee that I will get my ex back?
No. Every relationship and breakup is different, and another person always retains the right to make independent decisions.
ZooMonkey provides educational information and coaching but cannot guarantee reconciliation, communication, attraction, emotional improvement, or any other particular outcome.
What if my ex-partner has asked me to stop contacting them?
You must respect requests for no contact, blocks, restraining orders, protective orders, privacy settings, and all other personal and legal boundaries.
The ZooMonkey app may not be used for stalking, harassment, threats, coercion, retaliation, surveillance, impersonation, evading blocks, or any unlawful or abusive activity.
Is ZooMonkey an emergency or mental-health service?
No. ZooMonkey is not an emergency, crisis, medical, psychiatric, or mental-health service.
If you or another person may be in immediate danger, call 911 or your local emergency number. In the United States, call or text 988 to reach the Suicide & Crisis Lifeline.
How can I contact ZooMonkey App Support?
Email: support@zoomonkey.com
Telephone: 1-888-666-1871
Website: https://zoomonkey.com
Please do not email passwords, verification codes, financial account information, or unnecessarily sensitive personal information.