Plain-language summary: We use personal information to provide breakup and relationship coaching, operate the ZooMonkey website and app, process purchases, communicate with users, keep the service secure, and meet legal obligations. We do not sell personal information. Relationship details can be sensitive; please share only what is necessary.

 

This Privacy Policy explains how ZooMonkey LLC (“ZooMonkey,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use zoomonkey.com, the ZooMonkey mobile application, our telephone and messaging services, and related coaching services (collectively, the “Services”).

1. Information We Collect

Information you provide

  • Account and contact information, such as your name, email address, telephone number, login credentials, and account preferences.
  • Coaching information, including relationship history, breakup circumstances, communications with an ex-partner, goals, notes, questions, and other information you choose to share in forms, calls, messages, or app conversations.
  • Communications and support information, including messages to us, customer-service requests, feedback, and call metadata. If a call is recorded, we will provide notice and obtain consent when required by law.
  • Purchase information, such as subscription status, transaction identifiers, and limited billing metadata. Payment-card details for in-app purchases are processed by the applicable app-store provider and are not provided to ZooMonkey.
  • User content, such as journal entries, drafts, responses, uploaded materials, or other content you submit through available features.

Information collected automatically

  • Device and usage information, such as IP address, device type, operating system, app version, language, approximate location derived from IP address, pages or features used, timestamps, crash logs, and diagnostic data.
  • Cookies and similar technologies used for core site functions, preferences, security, analytics, and performance. You may control cookies through browser or device settings, although some functions may not work properly.

Information from other sources

We may receive information from app stores, authentication providers, analytics and hosting providers, communications vendors, fraud-prevention services, and other service providers involved in delivering the Services. We do not ask you to provide an ex-partner’s private account credentials, private messages obtained without authorization, or other information you do not have the right to share.

2. How We Use Information

  • Provide, personalize, maintain, and improve the Services and coaching experience.
  • Create and secure accounts, authenticate users, troubleshoot errors, and prevent fraud, abuse, stalking, harassment, or unlawful conduct.
  • Respond to inquiries, deliver requested communications, and provide customer support and coaching.
  • Process and administer purchases and subscriptions and maintain transaction records.
  • Analyze service performance and understand how features are used.
  • Send operational messages and, where permitted, promotional communications. You may opt out of marketing messages at any time; transactional messages may continue.
  • Comply with law, enforce our Terms of Service, protect rights and safety, and establish or defend legal claims.

3. How We Disclose Information

We may disclose personal information in the following circumstances:

  • Service providers. To vendors that provide hosting, database, authentication, analytics, communications, customer support, payment or app-store administration, security, and professional services. They may use information only to perform services for us under appropriate obligations.
  • Legal and safety reasons. When reasonably necessary to comply with law or legal process; investigate fraud, abuse, threats, or violations; protect the rights, property, or safety of ZooMonkey, users, ex-partners, or others; or respond to an emergency.
  • Business transfers. In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to applicable law.
  • At your direction or with your consent. When you ask us to share information or otherwise consent to a disclosure.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising. We do not disclose your coaching information to your ex-partner merely because that person requests it.

4. Relationship Information and Confidentiality

We treat coaching information as confidential and limit access to people and providers who need it to deliver or protect the Services. However, ZooMonkey is not a therapist, health-care provider, law firm, or holder of a legally recognized therapist-patient, physician-patient, or attorney-client privilege. We may disclose information when required by law or when reasonably necessary to address credible threats, suspected abuse, stalking, harassment, fraud, or imminent safety risks.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect users and others. Retention periods vary by the type of information and the reason it was collected. We delete or de-identify information when it is no longer reasonably needed, subject to legal, security, fraud-prevention, backup, and recordkeeping requirements.

6. Your Choices and Privacy Rights

  • Account information. You may update available profile information through the app or contact us.
  • Account deletion. You may request deletion through the in-app account-deletion function or by contacting us. Some information may be retained when permitted or required by law.
  • Marketing. Use the unsubscribe link in emails or reply STOP to eligible marketing text messages. Consent to marketing texts is not a condition of purchase.
  • Device permissions. You may manage notifications, contacts, microphone, photos, and other permissions in device settings.
  • State privacy rights. Depending on where you live and applicable law, you may have rights to know, access, correct, delete, or obtain a copy of personal information, and to appeal a denied request. We will verify requests and will not discriminate against you for exercising applicable rights.

To make a privacy request, contact us using Section 13. Authorized agents may submit requests when permitted by law, but we may require proof of authority and identity verification.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security. Protect your login credentials and notify us promptly if you suspect unauthorized access.

8. Children’s Privacy

The Services are intended only for adults age 18 or older. We do not knowingly collect personal information from children under 13, and we do not permit anyone under 18 to use the Services. If you believe a minor has provided information, contact us so we can investigate and take appropriate action.

9. Crisis and Emergency Information

The Services are not an emergency, crisis, medical, or mental-health service. Do not use the Services when immediate assistance is needed. In the United States, call 911 for an emergency or call or text 988 for the Suicide & Crisis Lifeline. If you are outside the United States, contact local emergency or crisis resources.

10. International Users

ZooMonkey is based in the United States. If you access the Services from another country, your information may be transferred to and processed in the United States and other countries where our providers operate, subject to applicable safeguards and law.

11. Third-Party Services and Links

The Services may link to or integrate with third-party services, including app stores. Their privacy practices are governed by their own notices, not this Policy. Review those notices before providing information to them.

12. Changes to This Policy

We may update this Policy from time to time. We will post the revised version and change the effective date. When required, we will provide additional notice or request consent. Continued use after an update is governed by the revised Policy to the extent permitted by law.

13. Contact Us

ZooMonkey LLC
Privacy inquiries: privacy@zoomonkey.com
Website: https://zoomonkey.com
Telephone: 1-888-666-1871